RETURN POLICY

We want you to be happy with your purchase. If something isn't right, we're here to help.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

Order Cancellation

Orders may be cancelled within 24 hours of placement. After this period, the order will have entered processing and cancellations can no longer be guaranteed. To request a cancellation, please contact us immediately at info@hpsgoods.com.

Returns

You may request a return within 14 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging.
  • Certain items (such as personal-care items, clearance items, or perishable goods) may be non-returnable.

To initiate a return, please contact us at info@hpsgoods.com with your order number and reason for return. Once approved, ship the item to:

Recipient: hpsgoods Logistics #KH7731
Address Line 1: 200 Continental Drive
Address Line 2: Suite 401-B
City: Newark
State: DE (Delaware)
Zip Code: 19713
Country: USA

Refunds

  • Once your return is received and inspected, we will notify you.
  • If approved, your refund will be automatically processed to your original payment method within 3–7 business days.
  • Shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item, email us and we will arrange a replacement.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective.

To start a return, contact us at:
📧 Email: info@hpsgoods.com